Job Location:
Posting Details:
Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!
The Department of Economic Security is seeking an experienced and highly motivated individual to join our team as an Eligibility Interviewer. As an Eligibility Interviewer you will determine eligibility for Arizonans in need of Nutrition Assistance Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated has decision-making skills can work independently and multi-task in a fast-paced call center environment and can provide quality interaction and communication with our clients.Job Duties:
Essential Duties and Responsibilities include but are not limited to:
You will be working in a call center environment assisting individuals and families by phone.
You will be attending paid classroom training with on the job training (learning by doing).
Provide excellent customer service by phone to individuals and families facing challenging and personal situations.
Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance Nutrition Assistance and Cash Assistance.
While talking to the individuals and families by phone you will complete the application process and interview process by entering data on a computer and accessing multiple screens.
Adhere to agency standards in a high-volume call center measured by metrics attendance service levels accuracy and timeliness.
Knowledge Skills & Abilities (KSAs):
Knowledge in:
Customer service practices.
Computer navigation of various software applications including but not limited to Google Suite or Microsoft.
Selective Preference(s):
The ideal candidate for this position will have:
One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.
Pre-Employment Requirements:
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
Not Eligible - This is a SkillBridge position.
Retirement :
Not Eligible - This is a SkillBridge position.
Contact Us:
For questions about this career opportunity please contact Joseph Deserio at or
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or Requests should be made as early as possible to allow time to arrange the accommodation.Required Experience:
IC
...Organizational Development Manager As our firm evolves in support of its 2030 Vision, we are strengthening our Organizational Development function to help advance firm-wide organizational capabilities. The Organizational Development Manager will partner with HRBPs...
...experience (OSHA confined space familiarization). Cable locating experience. Experience in fault locating. Highly Desired: CompTIA Security+ VOIP experience. IAT Level II certifications. Job Description: ISP: Repair and maintain ISP cable...
...include Eating Disorder treatment, Trauma, and a DBT adherent program. About this role: We're looking for a compassionate Registered Dietitian to join our outpatient ecosystem. About the Role We're looking for a compassionate, client-centered Registered...
...processEmploy each tool in your custom tool-kitProblem-solve repairs with creativityWe are looking for someone who has experience as a tile setter. You will use your knowledge of different types of tile (porcelain, ceramic and natural stone) to create repair solutions....
...Job Description The Role General Motors is at the forefront of the transformation of automotive with the electrification of our portfolio and the development of leading-edge central compute, connectivity, and autonomous capabilities. Our Semiconductor Engineering...